Frequently Asked Questions
Have a question about the Delicious Rewards™ from LEAN CUISINE® program?

For assistance, choose from the list of topics on the left to browse our frequently asked questions.

General Program Questions

  • Q: What is the Delicious Rewards™ from LEAN CUISINE program?
  • A: This is a program where you earn codes by purchasing LEAN CUISINE varieties, and then redeem those for items in the catalog. To take part you:
    1. First, register for the program here. You will need to read and agree to the Delicious Rewards™ rules.
    2. Second, buy LEAN CUISINE varieties—LEAN CUISINE varieties purchased after January 1, 2011 (excluding LEAN CUISINE bagged products) should contain a unique code that is printed in red on the inside of the box.
    3. Third, enter those codes online. Each Code is worth 20 points, and based on the number of codes submitted, the associated points will be deposited into your account. You can enter only 10 codes per day, and every code is unique so it can be used only once.
    4. Save up the points. You can redeem those points for items in the catalog.
  • Q: Where do I find the unique code?
  • A: The unique code is printed in red on the inside panel of the
    LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.

    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: How can I tell my friends about Delicious Rewards™?
  • A: Telling your friends is easy! Once you’ve logged into the program:
    1. Visit the tell a friend page.
    2. Fill in the fields with each friend's name and e-mail address!
    3. Click Submit and an e-mail will be sent to your friend(s) about Delicious Rewards™!
    Or
     
    Use the Facebook Like button throughout our site to tell your friends on Facebook about Delicious Rewards™! Click the Facebook Like button and information about Delicious Rewards™ will be sent to your Facebook wall for all your friends to see!
  • Q: What is the Bonus Points page?
  • A: The Bonus Points page is the page that houses additional opportunities for you to earn points, such as taking surveys.
     
    The Bonus Points tab at the top of your page will flash when there is a new opportunity for you to earn points.
Didn't find the answer to your question? Click here so we can help!

Code and Code Entry Questions

  • Q: Where can I find the Delicious Rewards™ code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
     
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: Where can I enter my unique codes?
  • A: Once you have logged in to your account on the Delicious Rewards™ from LEAN CUISINE® home page, there is a space to enter a code on the left side of the page. You can also go to the enter codes page, where you can enter multiple codes at one time—up to 10 codes per day.
  • Q: How do I enter codes?
  • A: After registering or logging in to the site, enter your unique code into the field located at the left of the page below "Enter Code," and then click on the "Submit" button. Once you've submitted the code, 20 points will be deposited into your account.

    You can also go to the enter codes page, where you can enter multiple codes at one time—up to 10 codes per day.
  • Q: I received a package without a code, what do I do?
  • A:
    1. Confirm you purchased the package after January 1, 2011.
    2. Then, click here to provide us with the UPC and Time Stamp from your package and Customer Service will provide you with instructions on how to proceed.
    3. Hold on to your package since you may need to provide proof of purchase later on.
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
     
    Please also remember that you must be registered to participate in the Delicious Rewards™ in order to receive a replacement code, and the codes have no value until you are registered.
  • Q: When I try to enter my codes, I receive an error message. What am I doing wrong?
  • A: Please note the following information when having trouble entering your codes:
    1. Make sure you’ve entered the characters and digits in the same order as they appear inside the package.
    2. If your code includes dashes, please input all dashes.
    3. Remember that replacement codes can only be used by the email address that requested them.
    4. Codes are not case sensitive.
  • Q: I got an error message saying that my Delicious Rewards™ code had already been used in another account. What do I do?
  • A: If you entered your Delicious Rewards™ code and received the following message: "The code you entered has already been entered," and you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.
     
    Make sure to provide us with your Delicious Rewards™ code and the product details, including the UPC and Time Stamp.
     
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
Didn't find the answer to your question? Click here so we can help!

Packaging Questions

  • Q: Where do I find the unique code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
Didn't find the answer to your question? Click here so we can help!

Delicious Rewards™ Points Questions

  • Q: What are Delicious Rewards™ points?
  • A: Delicious Rewards™ points are the currency used in the Delicious Rewards from LEAN CUISINE® catalog, and are deposited into your online account when you enter codes from packages of eligible LEAN CUISINE products, or answer surveys on the bonus points page. Delicious Rewards points have no cash value.
  • Q: How do I earn Delicious Rewards™ points?
  • A: To earn Delicious Rewards™ Points:
    1. First, register for the program here. You will need to read and agree to the Delicious Rewards Rules
    2. Second, buy LEAN CUISINE varieties—LEAN CUISINE varieties purchased after January 1, 2011 (excluding LEAN CUISINE bagged products) should contain a unique code that is printed in red on the inside of the box.
    3. Third, enter those codes online. Each Code is worth 20 points, and based on the number of Codes submitted, the associated points will be deposited into your account. You can enter only 10 codes per day, and every code is unique so it can be used only once.
    4. Save up the points. You can redeem those points for items in the catalog.
    You can also earn Delicious Rewards points by participating in Surveys:
    1. The surveys are an opportunity for us to get to know you better.
    2. The "bonus points" tab at the top of your page will flash when we have a new survey available for you.
    3. The number of points you earn for completing the surveys will not always be the same
  • Q: What rewards can I redeem with my Delicious Rewards™ points?
  • A: There's an online catalog with numerous rewards all with corresponding points values. You can redeem your points for any reward for which you have enough points in your account! the number of points needed to redeem each reward item will appear below the reward item image. Click here to view the catalog and browse the latest assortment.
     
    Your point balance will appear on the left-hand side of every page in the My Account Panel.
  • Q: How do I redeem my Delicious Rewards™ points?
  • A:
    1. First, log on to http://deliciousrewards.leancuisine.com.
    2. Then, browse through the catalog and choose your reward by clicking “REDEEM” in the item description window.
    3. Finally, follow the simple checkout process to redeem your reward.
    Please note: You'll be asked to confirm your shipping address to make sure your reward gets shipped to the correct address.
  • Q: How are points deducted from my account?
  • A: If you redeem your points for an item in the catalog or an entry for a “You Could Win This” reward, the associated number of points for that item will be deducted from your account. You may also view your transaction history by clicking on the Transaction History link on the My Account Panel, located on the left-hand side of your page.
  • Q: When do my points expire?
  • A: If you have not logged in to Delicious Reward™ for 90 days, you will receive an e-mail reminding you to log in. If you have not logged in within 30 days of that e-mail, you will receive a second e-mail reminding you that if you do not log in within 30 days, your points will expire.
  • Q: Do I earn points for taking a survey?
  • A: You will earn points for taking a survey, found on the Bonus Points page. The number of points you earn for completing them will not always be the same. To find out how many points you will earn for each survey, please visit the bonus points page.
  • Q: My point balance seems wrong. What should I do?
  • A: Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
     
    If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in.
     
    If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: What is the Bonus Points page?
  • A: The Bonus Points page is the page that houses additional opportunities for you to earn points, such as taking surveys.
     
    The Bonus Points tab at the top of your page will flash when there is a new opportunity for you to earn points.
  • Q: Where can I find the Delicious Rewards™ code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
     
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: I tried to enter my code but it came back as invalid. What do I do?
  • A: Please note the following information when having trouble entering your codes:
    1. Make sure you’ve entered the characters and digits in the same order as they appear inside the package.
    2. If your code includes dashes, please input all dashes.
    3. Remember that replacement codes can only be used by the email address that requested them.
    4. Codes are not case sensitive.
    If you are still having problems, please click here. Customer Service will provide you with instructions on how to proceed.
  • Q: I got an error message saying that my Delicious Rewards™ code had already been used in another account. What do I do?
  • A: If you entered your Delicious Rewards™ code and received the following message: "The code you entered has already been entered," and you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.
     
    Make sure to provide us with your Delicious Rewards™ code and the product details, including the UPC and Time Stamp.
     
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
  • Q: What if the product I purchased is on the participating products page, but is missing the Delicious Rewards™ code?
  • A:
    1. Confirm you purchased the package after January 1, 2011.
    2. Then, click here to provide us with the UPC and Time Stamp from your package and Customer Service will provide you with instructions on how to proceed.
    3. Hold on to your package since you may need to provide proof of purchase later on.
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
     
    Please also remember that you must be registered in order to receive a replacement code, and the codes have no value until you are registered.
Didn't find the answer to your question? Click here so we can help!

Rewards Catalog Questions

  • Q: Can I redeem reward items and have them sent to someone else?
  • A: The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
  • Q: How do I get my reward?
  • A: There are three types of rewards in the catalog, and each are received differently:
    1. Physical goods – These are shipped physically in the mail.
    2. Digital goods – These are e-mailed to the e-mail address linked to your account.
    3. “You Could Win This” items – Winners will be contacted via e-mail with details on how they will receive the reward they won.
  • Q: When can I expect to receive my reward item?
  • A: After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail.
  • Q: I still haven’t received my reward and it’s been longer than 12 weeks. What do I do?
  • A: In order to ensure that your order was processed, please make sure that you received a confirmation e-mail from us after you redeemed for your reward. You can also check your transaction history by clicking on the Transaction History link in the My Account Panel.
     
    Please click here to contact us if you received a confirmation email from us, your transaction history indicates the order was processed, and it has been longer than 12 weeks and you still have not received your reward.
  • Q: What is the “Wish List”?
  • A: The Wish List is a place for you to gather all of the great rewards that you’re saving up for. It’s your choice whether you redeem for the rewards at a later time or leave them in your Wish List to keep dreaming about!
  • Q: How do I redeem my Delicious Rewards™ points?
  • A:
    1. First, log on to deliciousrewards.leancuisine.com.
    2. Then, browse through the catalog and choose your reward by clicking “REDEEM” in the item description window.
    3. Finally, follow the simple checkout process to redeem your reward.
     
    Please note: You'll be asked to confirm your shipping address to make sure your reward gets shipped to the correct address.
  • Q: What are the items in the catalog that say, “You Could Win This”?
  • A: You will see items in the catalog that indicate, "you could WIN THIS." You can use your points to enter for your chance to win these rewards.
     
    Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
Didn't find the answer to your question? Click here so we can help!

Shipping and Fulfillment Questions

  • Q: How are items shipped?
  • A: Generally, rewards will be sent via the U.S. Postal Service. However, some items may be shipped via UPS. Rewards can be delivered to street addresses only; sorry, but we cannot ship to PO Boxes.
  • Q: When can I expect to receive my reward?
  • A: Physical rewards will be shipped within 12 weeks from redemption, and digital rewards should arrive in your e-mail in-box within 72 hours of redemption with further instructions for immediate use.
  • Q: Can you ship my reward to a Post Office Box?
  • A: Rewards may not be shipped to Post Office Box addresses.
    The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
  • Q: Can I redeem reward items and have them sent to someone else?
  • A: The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
Didn't find the answer to your question? Click here so we can help!

2012 BE CULINARY CHIC™ Lunch Bag Collection by LEAN CUISINE® General Program Questions

  • Q: Why didn't you extend the Lunch Bag Promotional Period?
  • A: We're sorry, but the 2012 BE CULINARY CHIC™ Lunch Bag Promotional Period was for a limited time only. Don't worry, though—you can use your points that you earned along the way to redeem for one of our fabulous catalog items! Just click on the Catalog tab at the top of the website to get started!
  • Q: When can I expect to receive my FREE lunch bag?
  • A: After submitting your order, an e-mail confirmation should have been sent to you within 72 hours. Lunch bags will arrive within 12 weeks after redemption. If you have not received a confirmation email, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: It's been 12 weeks and I still haven't gotten my bag.
  • A: First, we recommend that you double check your transaction history, including any redeemed rewards by visiting the "Transaction History" link in your My Account Panel. If you do not see the Lunch Bag redemption in your Transaction History that means you have not redeemed for a bag. Please click here to contact us for more information.
  • Q: What is the size of the FREE lunch bag?
  • A: The size of each lunch bag is 13"W x 10"H x 5"D. The lunch bags fold flat for storage convenience, and have a strap handle for comfortable carrying over shoulder or arm.
  • Q: What materials are the FREE lunch bags made of?
  • A: Each lunch bag has a microfiber outer shell with screen print and embroidery detail (Culinary Collection bag has complete embroidery) with a colorful nylon insulated inner lining and the LEAN CUISINE® logo on the handle.
Didn't find the answer to your question? Click here so we can help!

Registration and Log-in Questions

Didn't find the answer to your question? Click here so we can help!

My Account Questions

  • Q: How are points deducted from my account?
  • A: If you redeem your points for an item in the catalog or an entry for a “You Could Win This” reward, the associated number of points for that item will be deducted from your account. You may also view your transaction history by clicking on the Transaction History link on the My Account Panel, located on the left-hand side of your page.
  • Q: My point balance seems wrong. What should I do?
  • A: Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
     
    If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in.
     
    If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: Why do you ask for my mailing address during registration?
  • A: The address you enter upon registration will be used to ship items you redeem, unless a different shipping address is specified in the redemption process. We will not use your mailing address for purposes other than those specified upon registration for a program.

    For more details, see the Nestle Privacy Policy.
  • Q: Can I change my mailing address?
  • A: You can use a different shipping address for each item redeemed or purchased. If you update the shipping address for a particular item, this will not update the address stored in your profile.

    To update the address stored in your profile:
    1. Go to the profile information.
    2. Log in.
    3. Follow the instructions to update your address.
    Afterward, you will be able to access your account with the newly updated e-mail address.
Didn't find the answer to your question? Click here so we can help!

"You Could Win This" Reward Questions

  • Q: What are the items in the catalog that say, “You Could Win This”?
  • A: You will see items in the catalog that indicate, "you could WIN THIS." You can use your points to purchase entries for your chance to win these rewards.
     
    Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
  • Q: I have more questions. What should I do?
  • A: Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
Didn't find the answer to your question? Click here so we can help!

Delicious Badges Questions

  • Q: What are Delicious Badges?
  • A: Delicious Badges are virtual gifts that you receive for completing actions within our program like registering for the program, adding items to your wish list, etc. These badges don’t give you points, but you can choose to share them with your Facebook friends to update them on your status in the program. To learn all the ways you can earn badges, click on the “More Info” link in the Badges section of the My Account Panel, located on the left-hand side of every page.
Didn't find the answer to your question? Click here so we can help!

Privacy Questions

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Technical Issues

  • Q: What are browser cookies?
  • A: Cookies help you stay logged in to a Web site by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

    If you are not familiar with how to enable "cookies" on your browser, click on "Help" in the menu bar of your browser and search under "cookies."
  • Q: How do I turn on browser cookies?
  • A: If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies".
Didn't find the answer to your question? Click here so we can help!

General Program Questions

  • Q: What is the Delicious Rewards™ from LEAN CUISINE program?
  • A: This is a program where you earn codes by purchasing LEAN CUISINE varieties, and then redeem those for items in the catalog. To take part you:
    1. First, register for the program here. You will need to read and agree to the Delicious Rewards™ rules.
    2. Second, buy LEAN CUISINE varieties—LEAN CUISINE varieties purchased after January 1, 2011 (excluding LEAN CUISINE bagged products) should contain a unique code that is printed in red on the inside of the box.
    3. Third, enter those codes online. Each Code is worth 20 points, and based on the number of codes submitted, the associated points will be deposited into your account. You can enter only 10 codes per day, and every code is unique so it can be used only once.
    4. Save up the points. You can redeem those points for items in the catalog.
  • Q: Where do I find the unique code?
  • A: The unique code is printed in red on the inside panel of the
    LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.

    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: How can I tell my friends about Delicious Rewards™?
  • A: Telling your friends is easy! Once you’ve logged into the program:
    1. Visit the tell a friend page.
    2. Fill in the fields with each friend's name and e-mail address!
    3. Click Submit and an e-mail will be sent to your friend(s) about Delicious Rewards™!
    Or
     
    Use the Facebook Like button throughout our site to tell your friends on Facebook about Delicious Rewards™! Click the Facebook Like button and information about Delicious Rewards™ will be sent to your Facebook wall for all your friends to see!
  • Q: What is the Bonus Points page?
  • A: The Bonus Points page is the page that houses additional opportunities for you to earn points, such as taking surveys.
     
    The Bonus Points tab at the top of your page will flash when there is a new opportunity for you to earn points.
Didn't find the answer to your question? Click here so we can help!

Code and Code Entry Questions

  • Q: Where can I find the Delicious Rewards™ code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
     
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: Where can I enter my unique codes?
  • A: Once you have logged in to your account on the Delicious Rewards™ from LEAN CUISINE® home page, there is a space to enter a code on the left side of the page. You can also go to the enter codes page, where you can enter multiple codes at one time—up to 10 codes per day.
  • Q: How do I enter codes?
  • A: After registering or logging in to the site, enter your unique code into the field located at the left of the page below "Enter Code," and then click on the "Submit" button. Once you've submitted the code, 20 points will be deposited into your account.

    You can also go to the enter codes page, where you can enter multiple codes at one time—up to 10 codes per day.
  • Q: I received a package without a code, what do I do?
  • A:
    1. Confirm you purchased the package after January 1, 2011.
    2. Then, click here to provide us with the UPC and Time Stamp from your package and Customer Service will provide you with instructions on how to proceed.
    3. Hold on to your package since you may need to provide proof of purchase later on.
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
     
    Please also remember that you must be registered to participate in the Delicious Rewards™ in order to receive a replacement code, and the codes have no value until you are registered.
  • Q: When I try to enter my codes, I receive an error message. What am I doing wrong?
  • A: Please note the following information when having trouble entering your codes:
    1. Make sure you’ve entered the characters and digits in the same order as they appear inside the package.
    2. If your code includes dashes, please input all dashes.
    3. Remember that replacement codes can only be used by the email address that requested them.
    4. Codes are not case sensitive.
  • Q: I got an error message saying that my Delicious Rewards™ code had already been used in another account. What do I do?
  • A: If you entered your Delicious Rewards™ code and received the following message: "The code you entered has already been entered," and you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.
     
    Make sure to provide us with your Delicious Rewards™ code and the product details, including the UPC and Time Stamp.
     
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
Didn't find the answer to your question? Click here so we can help!

Packaging Questions

  • Q: Where do I find the unique code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
Didn't find the answer to your question? Click here so we can help!

Delicious Rewards™ Points Questions

  • Q: What are Delicious Rewards™ points?
  • A: Delicious Rewards™ points are the currency used in the Delicious Rewards from LEAN CUISINE® catalog, and are deposited into your online account when you enter codes from packages of eligible LEAN CUISINE products, or answer surveys on the bonus points page. Delicious Rewards points have no cash value.
  • Q: How do I earn Delicious Rewards™ points?
  • A: To earn Delicious Rewards™ Points:
    1. First, register for the program here. You will need to read and agree to the Delicious Rewards Rules
    2. Second, buy LEAN CUISINE varieties—LEAN CUISINE varieties purchased after January 1, 2011 (excluding LEAN CUISINE bagged products) should contain a unique code that is printed in red on the inside of the box.
    3. Third, enter those codes online. Each Code is worth 20 points, and based on the number of Codes submitted, the associated points will be deposited into your account. You can enter only 10 codes per day, and every code is unique so it can be used only once.
    4. Save up the points. You can redeem those points for items in the catalog.
    You can also earn Delicious Rewards points by participating in Surveys:
    1. The surveys are an opportunity for us to get to know you better.
    2. The "bonus points" tab at the top of your page will flash when we have a new survey available for you.
    3. The number of points you earn for completing the surveys will not always be the same
  • Q: What rewards can I redeem with my Delicious Rewards™ points?
  • A: There's an online catalog with numerous rewards all with corresponding points values. You can redeem your points for any reward for which you have enough points in your account! the number of points needed to redeem each reward item will appear below the reward item image. Click here to view the catalog and browse the latest assortment.
     
    Your point balance will appear on the left-hand side of every page in the My Account Panel.
  • Q: How do I redeem my Delicious Rewards™ points?
  • A:
    1. First, log on to http://deliciousrewards.leancuisine.com.
    2. Then, browse through the catalog and choose your reward by clicking “REDEEM” in the item description window.
    3. Finally, follow the simple checkout process to redeem your reward.
    Please note: You'll be asked to confirm your shipping address to make sure your reward gets shipped to the correct address.
  • Q: How are points deducted from my account?
  • A: If you redeem your points for an item in the catalog or an entry for a “You Could Win This” reward, the associated number of points for that item will be deducted from your account. You may also view your transaction history by clicking on the Transaction History link on the My Account Panel, located on the left-hand side of your page.
  • Q: When do my points expire?
  • A: If you have not logged in to Delicious Reward™ for 90 days, you will receive an e-mail reminding you to log in. If you have not logged in within 30 days of that e-mail, you will receive a second e-mail reminding you that if you do not log in within 30 days, your points will expire.
  • Q: Do I earn points for taking a survey?
  • A: You will earn points for taking a survey, found on the Bonus Points page. The number of points you earn for completing them will not always be the same. To find out how many points you will earn for each survey, please visit the bonus points page.
  • Q: My point balance seems wrong. What should I do?
  • A: Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
     
    If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in.
     
    If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: What is the Bonus Points page?
  • A: The Bonus Points page is the page that houses additional opportunities for you to earn points, such as taking surveys.
     
    The Bonus Points tab at the top of your page will flash when there is a new opportunity for you to earn points.
  • Q: Where can I find the Delicious Rewards™ code?
  • A: The unique code is printed in red on the inside panel of the LEAN CUISINE® boxes. (this excludes LEAN CUISINE bagged products). Please visit the how it works page for an image of where the code is located.
     
    If the box you purchased does not contain a code, please contact us for further instructions on how to proceed.
  • Q: I tried to enter my code but it came back as invalid. What do I do?
  • A: Please note the following information when having trouble entering your codes:
    1. Make sure you’ve entered the characters and digits in the same order as they appear inside the package.
    2. If your code includes dashes, please input all dashes.
    3. Remember that replacement codes can only be used by the email address that requested them.
    4. Codes are not case sensitive.
    If you are still having problems, please click here. Customer Service will provide you with instructions on how to proceed.
  • Q: I got an error message saying that my Delicious Rewards™ code had already been used in another account. What do I do?
  • A: If you entered your Delicious Rewards™ code and received the following message: "The code you entered has already been entered," and you did not enter this code previously, please click here. Customer Service will provide you with instructions on how to proceed.
     
    Make sure to provide us with your Delicious Rewards™ code and the product details, including the UPC and Time Stamp.
     
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
  • Q: What if the product I purchased is on the participating products page, but is missing the Delicious Rewards™ code?
  • A:
    1. Confirm you purchased the package after January 1, 2011.
    2. Then, click here to provide us with the UPC and Time Stamp from your package and Customer Service will provide you with instructions on how to proceed.
    3. Hold on to your package since you may need to provide proof of purchase later on.
    The UPC can be found on the back of the package under the bar code. The Time Stamp can be found on the side of the package, under the ingredients, in a gray strip. Please provide all characters found in the gray strip.
     
    Please also remember that you must be registered in order to receive a replacement code, and the codes have no value until you are registered.
Didn't find the answer to your question? Click here so we can help!

Rewards Catalog Questions

  • Q: Can I redeem reward items and have them sent to someone else?
  • A: The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
  • Q: How do I get my reward?
  • A: There are three types of rewards in the catalog, and each are received differently:
    1. Physical goods – These are shipped physically in the mail.
    2. Digital goods – These are e-mailed to the e-mail address linked to your account.
    3. “You Could Win This” items – Winners will be contacted via e-mail with details on how they will receive the reward they won.
  • Q: When can I expect to receive my reward item?
  • A: After submitting your order, an e-mail confirmation will be sent to you within 72 hours. Rewards items that are shipped in the mail will arrive within 12 weeks, while reward items that are downloaded or printed can be used upon receiving the confirmation e-mail.
  • Q: I still haven’t received my reward and it’s been longer than 12 weeks. What do I do?
  • A: In order to ensure that your order was processed, please make sure that you received a confirmation e-mail from us after you redeemed for your reward. You can also check your transaction history by clicking on the Transaction History link in the My Account Panel.
     
    Please click here to contact us if you received a confirmation email from us, your transaction history indicates the order was processed, and it has been longer than 12 weeks and you still have not received your reward.
  • Q: What is the “Wish List”?
  • A: The Wish List is a place for you to gather all of the great rewards that you’re saving up for. It’s your choice whether you redeem for the rewards at a later time or leave them in your Wish List to keep dreaming about!
  • Q: How do I redeem my Delicious Rewards™ points?
  • A:
    1. First, log on to deliciousrewards.leancuisine.com.
    2. Then, browse through the catalog and choose your reward by clicking “REDEEM” in the item description window.
    3. Finally, follow the simple checkout process to redeem your reward.
     
    Please note: You'll be asked to confirm your shipping address to make sure your reward gets shipped to the correct address.
  • Q: What are the items in the catalog that say, “You Could Win This”?
  • A: You will see items in the catalog that indicate, "you could WIN THIS." You can use your points to enter for your chance to win these rewards.
     
    Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
Didn't find the answer to your question? Click here so we can help!

Shipping and Fulfillment Questions

  • Q: How are items shipped?
  • A: Generally, rewards will be sent via the U.S. Postal Service. However, some items may be shipped via UPS. Rewards can be delivered to street addresses only; sorry, but we cannot ship to PO Boxes.
  • Q: When can I expect to receive my reward?
  • A: Physical rewards will be shipped within 12 weeks from redemption, and digital rewards should arrive in your e-mail in-box within 72 hours of redemption with further instructions for immediate use.
  • Q: Can you ship my reward to a Post Office Box?
  • A: Rewards may not be shipped to Post Office Box addresses.
    The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
  • Q: Can I redeem reward items and have them sent to someone else?
  • A: The mailing address in your account profile is the default address used to mail rewards. Click here to update your profile.

    However, you will have the opportunity to send a redeemed reward item to a different address during the shipping process after you have redeemed for the item.

    Please note: Reward items can be delivered only to U.S. street addresses. Sorry, we cannot ship to PO Boxes.
Didn't find the answer to your question? Click here so we can help!

2012 BE CULINARY CHIC™ Lunch Bag Collection by LEAN CUISINE® General Program Questions

  • Q: Why didn't you extend the Lunch Bag Promotional Period?
  • A: We're sorry, but the 2012 BE CULINARY CHIC™ Lunch Bag Promotional Period was for a limited time only. Don't worry, though—you can use your points that you earned along the way to redeem for one of our fabulous catalog items! Just click on the Catalog tab at the top of the website to get started!
  • Q: When can I expect to receive my FREE lunch bag?
  • A: After submitting your order, an e-mail confirmation should have been sent to you within 72 hours. Lunch bags will arrive within 12 weeks after redemption. If you have not received a confirmation email, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: It's been 12 weeks and I still haven't gotten my bag.
  • A: First, we recommend that you double check your transaction history, including any redeemed rewards by visiting the "Transaction History" link in your My Account Panel. If you do not see the Lunch Bag redemption in your Transaction History that means you have not redeemed for a bag. Please click here to contact us for more information.
  • Q: What is the size of the FREE lunch bag?
  • A: The size of each lunch bag is 13"W x 10"H x 5"D. The lunch bags fold flat for storage convenience, and have a strap handle for comfortable carrying over shoulder or arm.
  • Q: What materials are the FREE lunch bags made of?
  • A: Each lunch bag has a microfiber outer shell with screen print and embroidery detail (Culinary Collection bag has complete embroidery) with a colorful nylon insulated inner lining and the LEAN CUISINE® logo on the handle.
Didn't find the answer to your question? Click here so we can help!

Registration and Log-in Questions

Didn't find the answer to your question? Click here so we can help!

My Account Questions

  • Q: How are points deducted from my account?
  • A: If you redeem your points for an item in the catalog or an entry for a “You Could Win This” reward, the associated number of points for that item will be deducted from your account. You may also view your transaction history by clicking on the Transaction History link on the My Account Panel, located on the left-hand side of your page.
  • Q: My point balance seems wrong. What should I do?
  • A: Sometimes your computer's cache (this is the short-term memory for your browser) will keep you from seeing the most current information, especially if your point total changed since you logged in.
     
    If your total seems incorrect, try refreshing your browser window. Or you could log off, close all browser windows, open a new browser window, and log back in.
     
    If that doesn't work, please click here and Customer Service will provide you with more information on how to proceed.
  • Q: Why do you ask for my mailing address during registration?
  • A: The address you enter upon registration will be used to ship items you redeem, unless a different shipping address is specified in the redemption process. We will not use your mailing address for purposes other than those specified upon registration for a program.

    For more details, see the Nestle Privacy Policy.
  • Q: Can I change my mailing address?
  • A: You can use a different shipping address for each item redeemed or purchased. If you update the shipping address for a particular item, this will not update the address stored in your profile.

    To update the address stored in your profile:
    1. Go to the profile information.
    2. Log in.
    3. Follow the instructions to update your address.
    Afterward, you will be able to access your account with the newly updated e-mail address.
Didn't find the answer to your question? Click here so we can help!

"You Could Win This" Reward Questions

  • Q: What are the items in the catalog that say, “You Could Win This”?
  • A: You will see items in the catalog that indicate, "you could WIN THIS." You can use your points to purchase entries for your chance to win these rewards.
     
    Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
  • Q: I have more questions. What should I do?
  • A: Please see Delicious Rewards™ Rules for complete details. "You Could Win This" prizes also have separate set of Sweepstakes Rules that you should review for full details on how the winners will be chosen, etc. A link to the Official Rules should appear on the same page as the "You Could Win This" prize is being promoted on.
Didn't find the answer to your question? Click here so we can help!

Delicious Badges Questions

  • Q: What are Delicious Badges?
  • A: Delicious Badges are virtual gifts that you receive for completing actions within our program like registering for the program, adding items to your wish list, etc. These badges don’t give you points, but you can choose to share them with your Facebook friends to update them on your status in the program. To learn all the ways you can earn badges, click on the “More Info” link in the Badges section of the My Account Panel, located on the left-hand side of every page.
Didn't find the answer to your question? Click here so we can help!

Privacy Questions

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Technical Issues

  • Q: What are browser cookies?
  • A: Cookies help you stay logged in to a Web site by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

    If you are not familiar with how to enable "cookies" on your browser, click on "Help" in the menu bar of your browser and search under "cookies."
  • Q: How do I turn on browser cookies?
  • A: If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies".
Didn't find the answer to your question? Click here so we can help!
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The 2012 BE CULINARY CHIC™ Lunch Bag Promotion has ended. Questions? See our FAQs.
All replacement code requests made before 11:59 p.m. ET on 3/31/12, but not yet received, will be credited toward a lunch bag. You will receive email notification regarding next steps.